Answers to common questions about browsing, account access, verification, bidding, Buy It Now, funding, documents, inspection reports, shipping, withdrawals and support.
Are the listings on Under5K Auctions available for purchase?
Listings shown as active may be offered for bidding, Buy It Now, or both, depending on the individual product. Availability and transaction status can change as bids are placed, purchases are confirmed, listings are reserved, or transactions are completed.
Do I need an account to browse?
No. General marketplace and listing information can be viewed without an account. A registered account is required for restricted listing information and buyer-account features.
Who can place a bid or use Buy It Now?
Only approved verified buyers can place bids or initiate Buy It Now transactions. Verification requires submission and review of the requested identification information.
When can I see the full VIN?
The complete VIN is available after the buyer has created an account and completed the required identity-verification process.
What happens after I place a bid?
When a bid is successfully submitted, the applicable amount is reserved from your available buying power while the bid remains active. If the reservation is no longer needed, those funds return to your available balance. If the transaction is confirmed, the applicable amount moves into the purchase process.
What happens when I use Buy It Now?
A confirmed Buy It Now action reserves the applicable listing for the buyer while the transaction proceeds through the required documentation, account processing and shipping or pickup coordination.
How do I add funds to my buyer account?
Add Funds is available from inside My Account. Enter the amount you want to add and follow the funding instructions shown for the request.
How does retail cash funding work?
After you start a funding request, the site shows the applicable retailer, barcode amount and instructions. If your requested amount requires more than one store visit, the process is completed one visit at a time. The current visit is completed first, receipt documentation is submitted, and the next visit becomes available to continue.
How long are the retail deposit barcodes valid?
The funding instructions shown with the request explain the barcode validity period. Buyers should request active barcodes only when they are ready to complete the applicable retail deposit step.
Do retail funding transactions have fees?
A retail service fee may apply to individual barcode transactions. The applicable fee information is shown with the funding request before the buyer proceeds.
Why do I have to upload a receipt?
Receipt documentation is used to review and confirm the applicable funding step. When multiple retail visits are required, each completed visit may require its own receipt documentation before the next step can continue.
What documents will I receive after a purchase?
Documents depend on the transaction and may include an invoice, purchase agreement, Bill of Sale, ownership or title-transfer documentation, account or payment records, shipping documents, and delivery or acceptance documentation. Government-issued title and registration documents remain subject to the requirements of the applicable jurisdiction.
Are listings inspected?
Listing pages may include applicable inspection, service, condition, completed-work and history information for the specific product. Where an inspection report is available, verified buyers can request it from the listing.
Who can request an inspection report?
Inspection reports are available only to verified members. The report request is tied to the specific listing being viewed.
How does shipping work?
Shipping terms are set individually for each listing. Shipping may be free, included or arranged, buyer-paid, shared between buyer and seller, or subject to another listing-specific arrangement. Carrier, pickup, delivery and related transaction documentation are coordinated as applicable.
Can I pick up a product myself?
Local or buyer-arranged pickup may be available when permitted for a specific listing. Pickup must be coordinated in advance and the transaction must be cleared for release before the product can be collected.
What happens if I am outbid?
The funds reserved for that active bid are released back to your available buying power when the reservation is no longer required.
Can I withdraw unused funds?
Eligible unused available funds can be requested for withdrawal from My Account. Funds reserved for active bids, pending purchases or another withdrawal request are not available for withdrawal until they are released.
How are withdrawals handled?
Withdrawal requests are submitted from inside My Account. The requested amount is removed from available buying power while the request is being reviewed and processed.
What if there is a problem with a funding request, withdrawal or transaction instruction?
Contact Buyer Support before taking further action. Support can review the applicable request, transaction or documentation and provide the next verified step.
How do I contact Under5K Auctions?
Use the Contact page for general marketplace questions. Registered buyers can also use Messages & Support inside My Account so the conversation can be tied directly to a listing, funding request, withdrawal, verification issue or transaction.